FAQ
The straight answers.
No jargon, no hype. Here's what people actually ask us before they get started.
Is this a robot? Will my callers hate it?
It's an automated assistant, and it says so when it picks up, but it talks so naturally that most callers don't think twice. They just want a quick answer or a booking, and they get one instead of voicemail.
Do I have to change my phone number?
No. You keep your existing number. You set it to forward to us only when you don't answer: busy, after a few rings, or after hours. Callers you can take, you still take. It's a five-minute setting on your end and it's just as easy to switch off.
What does it actually do on a call?
It answers common questions (hours, location, services, pricing you approve), books and reschedules appointments into your calendar, captures new leads with the caller's name, number, and what they need, and hands off to a person when a call genuinely needs one. The second the call ends, that information is sent straight to you.
What happens if it can't handle a call?
It's built to know its limits. For anything outside what it should handle, like an upset caller, an unusual job, or someone asking for you by name, it either transfers the call or takes a message and texts you a summary immediately, so nothing falls through the cracks.
Will it quote prices or take payment?
It only shares pricing you've explicitly approved, and it never invents a quote for an unusual job. It doesn't take payment. Anything sensitive or non-standard is routed to you.
How much does it cost?
Pricing depends on your call volume and what you want the agent to handle, so we quote it per business rather than posting a one-size number. There's a one-time setup and a flat monthly fee, with no per-minute surprises. Book a demo and we'll give you a straight number for your situation.
How long until it's live?
Usually about a week from our first call. We map your conversations, build and test the agent against real scenarios, then you flip on call forwarding when you're happy with it.
Does it speak French?
Yes. The agent can handle calls in English or French, which matters for a lot of Canadian businesses. We'll set it up for the languages your callers actually use.
Where does my data go? Is it private?
We handle call data in line with Canadian privacy law (PIPEDA) and offer Canadian data-residency options. We don't sell your data or your callers' information. See our Privacy Policy for the details.
Do I have to manage any of it?
No. This is fully managed. We run the platforms and keep improving the agent over time. You don't log into a dashboard or babysit vendors unless you want visibility, in which case we'll give it to you.
Still have a question?
Ask us anything, or just book a short demo and hear it for yourself.